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RISK MANAGEMENT

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CARGO CLAIMS

Please use the Transfrexa Cargo Claims Portal to submit or check on the status of your cargo claim.

CARGO CLAIMS PORTAL
CARGO CLAIMS PROCEDURE

Transfrexa (TRANSFREXA) will promptly assist its customers with claims for loss or damage to a customer’s goods while in transit or Transfrexa’ care and custody following the receipt of all required documents and proof. Only one incident should be submitted with each claim submission.

Requirements for Transfrexa Claim Procedure:

1. NOTIFICATION: Cargo interest must immediately notify its own insurance carrier and TRANSFREXA upon determining that cargo loss or damage has occurred. Please provide TRANSFREXA with evidence of notice to your insurer and a Certificate of Insurance for your cargo insurance company.

2. SUBMISSION: Provide details of loss or damage within the time specified in your TRANSFREXA contract, generally before or at the time of receipt of goods or, if the loss or damage was not previously apparent, upon discovery. Final claims must be filed in English (and local language if required) and received by TRANSFREXA in accordance with the terms of your TRANSFREXA service contract or applicable tariff. Email all notices and documentation to [email protected]. Identify the Company/Claimant name and date of loss in the subject line of the email. Claims can be submitted through the TRANSFREXA Claims Portal.

3. CONCEALED DAMAGES: Notification must be received immediately upon discovery, but no later than 72 hours from the time of receipt of the unit to determine if TRANSFREXA and the insurance carrier of the cargo interest require a survey. TRANSFREXA always reserves the right to survey the cargo; this survey is strictly for TRANSFREXA’s internal use only and will not be shared.

4. REQUIRED DOCUMENTS: Prior to receiving TRANSFREXA consideration of your claim, you must submit the following documentation. Please provide as much documentation as possible in one email.

  • Statement of claim: Claimed US$ value and how the loss amount was determined and calculated.
  • Original bill of lading or applicable contract of carriage, shipping document, and container numbers.
  • Proof of loss: Notate that loss/damage did not previously exist at the port of loading, and include photos.
  • Commercial invoice (from supplier or purchase) and packing list or dock receipt.
  • Origin inspection report, condition report, or survey, if applicable.
  • Destination inspection report, condition report, or survey, if applicable.
  • Police report, if applicable.
  • Repair invoice, if applicable.
  • Subrogation receipt.
  • Power of Attorney or Letter of Authorization if the party claiming TRANSFREXA is not the shipper or consignee on the TRANSFREXA Bill of Lading or applicable contact of carriage.

It is the responsibility of the cargo interest to take all necessary steps to mitigate the loss, which must include segregating sound cargo from damaged cargo and/or salvage the cargo, if feasible.

If Transfrexa has not acknowledged the Final Claim within fifteen (15) business days of submission, or if you have questions about the portal or the claims process, contact your TRANSFREXA regional risk contact as follows:

Region Name Email
Americas Erik Loewen [email protected]
EMEA Eckhard Boecker [email protected]
Asia Li Ping Ooi [email protected]

To find TRANSFREXA Terms and Conditions, please click here.

Receipt/acknowledgement of preliminary and formal claims is not an admission of liability and is made WITHOUT PREJUDICE to any defenses available to TRANSFREXA under the contract of carriage (if applicable), any applicable tariffs, any relevant service contracts, and under all applicable law, none of which is waived.